Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email password).
• Payment information (processed securely by Paddle).
• Usage data (timestamps, file sizes, compression stats).
• Communications you send to us.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our services.
• Process transactions and send related information.
• Improve user experience and analyze usage patterns.
• Send you technical notices, updates, and support messages.

3. Data Retention

Uploaded Images: All images uploaded for processing are automatically deleted from our servers typically within 1 hour after the operation is complete. We do not store your original or processed files permanently.

Account Data: We retain account information for as long as your account is active or as needed to comply with our legal obligations.

4. Third-Party Service Providers

We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.

Paddle: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

5. Cookies

We use cookies to store session information and verify your identity while using our Dashboard. You can instruct your browser to refuse all cookies, but some parts of our Service may not function properly.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@techplus.ae.